Wednesday, August 31, 2011
Question 1
I understood the linear model to break down communication as being the way that a message is sent from one person to another in basic form without accounting for many other factors. For example, your boss telling you what she/he expects of you and you as the employee reacting based on your job performance, but not necessarily responding the original message. Other examples include a parent telling their child to do their homework and the child hearing the message then beginning their homework. An example of my personal experience with this type of communication is that I have a supervisor who sends out emails, and in most cases the emails do not appear open for suggestion. The emails rarely include anything in regard to the possibility that the employees will have questions about them such as "please ask or call if you have any questions, concerns, etc". There have been cases where the emails are vague and when I ask her anything about this she seems irritated that I have any questions. From my understanding the interactive model of communication would allow for more possibilities during supervisor/employee communication such as my example. This would include a scenario where my supervisor sent out an email asking an employee for suggestions on a particular work-related issue. The message being sent out would be received from someone else who would "decode, receive, encode" then send feedback of which would be "encoded, source decoded" such as we learned in the first chapter.
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Hey Catana! That was very interesting what you said about your supervisor sending you e-mails that gave you no option to respond. That sounds like a poor way to communicate let alone supervise. It def sound like she was using the linear model in a sense. I thought it was amusing that when you mentioned that you even asked her about a certain email she became upset because you had a question. Had she have taken a different approach and used the interactive model it may have saved her time and frustration about the emails she sent. Being a supervisor it is very important to hear the feedback of your employee’s esp. to run a team effectively. It is a good thing they discovered that the linear model did not work (as we read in our book) because if that was how we communicated in reality it would not be effective as you unfortunately experienced. Great example by the way!
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